Legal

Privacy Policy

By using the App, you agree to this Privacy Policy.

App Name: HEAL
Effective Date: 2 April 2026
Last Updated: 2 April 2026

1. Information We Collect

We may collect the following categories of information:

1. Personal Information

  • • Name
  • • Email address
  • • Username
  • • Profile photo
  • • Preferred language
  • • Authentication identifiers from Apple Sign-In or Google Sign-In

2. User Generated Content

  • • Journal entries, including mood, title, and content
  • • Chat inputs/messages
  • • Onboarding responses and preferences
  • • Referral information (if provided)

3. Technical Information

  • • Device and app metadata
  • • Push notification token (for example, Firebase Cloud Messaging token)
  • • Log and diagnostic data for security and reliability

4. Permission Based Information

With your permission, we may access:

  • • Camera
  • • Photo library
  • • Notifications

2. How We Use Information

We use information to:

  • • Create and manage your account
  • • Authenticate sign-in and secure access
  • • Deliver app features and personalization
  • • Send push notifications (if enabled)
  • • Improve functionality, performance, and support
  • • Comply with legal obligations

3. Sharing of Information

We do not sell personal information.

We may share information with:

  • • Service providers supporting app operation (including authentication, cloud messaging, hosting)
  • • Legal/regulatory authorities when required by law
  • • Successors in merger, acquisition, or restructuring events

4. Third Party Services

HEAL may use third-party services, including Apple Sign-In, Google Sign-In, and Firebase services. Those services are governed by their own terms and privacy policies.

5. Data Retention

We retain personal information only as long as needed for service delivery, legal compliance, security, and legitimate business purposes. We delete or anonymize data when no longer required, subject to applicable law.

6. Your Rights

Depending on your location, you may have rights to:

Submit requests to: [Contact Email]

  • • Access your personal data
  • • Correct inaccurate data
  • • Request deletion
  • • Restrict or object to processing
  • • Withdraw consent (where applicable)
  • • Request data portability

7. Account Deletion

You may request account deletion through available app functionality or by contacting [Contact Email]. We process deletion requests in accordance with applicable law.

8. Children Privacy

HEAL is not intended for children under the applicable age threshold in your jurisdiction. We do not knowingly collect personal information from children below that age.

9. Security

We apply reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

10. International Transfers

Your information may be processed in countries other than your own. Where legally required, appropriate safeguards are implemented.

11. Medical Disclaimer

HEAL provides wellness and self-help features and is not a medical device or emergency service. It does not replace licensed medical advice, diagnosis, or treatment.

12. Policy Changes

We may update this Privacy Policy. Updates become effective when posted with a revised Last Updated date.